Privacy Policy

FAME OFFICIAL operates this store and website along with all related content, services, and features (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase, or otherwise interact with us. If there’s a conflict between this Privacy Policy and any other document, this policy prevails regarding personal data handling.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described.

1. Personal Information We Collect

“Personal information” refers to data that can identify you, either directly or indirectly. We may collect:

  • Contact Details: Name, email, phone, billing and shipping addresses

  • Financial Details: Payment information like credit/debit card data, transaction details

  • Account Info: Username, password, preferences, settings

  • Transaction & Usage Data: Viewed or purchased items, returns, cart & wishlist details

  • Communications: Messages or inquiries you share with us

  • Device & Network Data: IP address, browser type, device identifiers, usage behavior

2. How We Collect This Information

  • Directly from you: During account setup, checkout, or correspondence

  • Automatically: Via cookies and similar technologies while you browse or interact with the site

  • Via Service Providers: Like payment gateways, logistics partners, analytics tools

  • Through Third Parties: If previously shared with our partners, affiliates, or marketing platforms

3. Why We Use Your Information

We process your data for:

  • Service Delivery: Fulfilling orders, processing payments, managing accounts, shipping, refunds, and order notifications

  • Personalization: Curating content, recommendations, and marketing tailored to your preferences

  • Customer Support: Responding to inquiries and assisting with order or site usage issues

  • Security: Detecting fraud, preventing misuse, and safeguarding digital transactions

  • Legal Compliance: Meeting obligations under Indian law (e.g., for audits, disputes, or official inquiries)

4. Sharing & Disclosure

Your data may be shared with:

  • Service providers (e.g., payment processors, couriers, IT support) under confidentiality agreements

  • Marketing or analytics partners for promotional or advertising purposes—with your consent, where required

  • Legal or regulatory entities when mandated by law or court orders

  • Affiliates or third parties in the event of business transactions like mergers or restructuring

5. Cross-Border Data Transfers

Your information may be stored or processed outside India, including where our service partners operate. We ensure appropriate safeguards to secure your data and comply with Indian regulations. Your continued use of our Services implies consent to such transfers.

6. Cookies & Similar Technologies

We use cookies and related tools for essential site functionality, analytics, and personalization. Under the DPDP framework, we will obtain clear and informed consent before deploying non-essential cookies. You will also have the ability to manage or withdraw your consent at any time.

7. Data Retention & Security

  • Retention: We retain your data only as long as needed—for service delivery, legal compliance, or contractual reasons.

  • Security: We implement industry-standard security practices to protect your data. However, no digital system is perfectly secure, so please use secure methods to share sensitive information.

8. Your Rights in India

Under the DPDP Act, you may:

  • Access your personal data held by us

  • Correct inaccuracies in your data

  • Delete or erase your data where applicable

  • Withdraw consent for data processing you've earlier agreed to

  • Port your personal data to another provider, where practicable

We will respond to such requests in compliance with Indian laws and may require identity verification.

9. Grievance Redressal

In line with e-commerce guidelines under the Consumer Protection Act, 2019 and E-commerce Rules, 2020, we have appointed a Grievance Officer to address privacy-related issues. Complaints will be acknowledged promptly and resolved within 30 days. 

10. Policy Changes

We may update this Privacy Policy occasionally to reflect changes in operations, law, or technology. We will revise the “Last Updated” date and notify you via our site or other appropriate communication.

11. Contact Us

If you have questions about this policy, or to exercise your data rights, reach us at: